FREE SHIPPING FREE (FOR ITALY) IF YOU REACH € 99,00 or if you withdraw in our shop Varedo (MB)

Customer care - Shipping

Shipping Methods and Additional Services :

The shipping times and delivery times vary depending on the chosen method of payment and the type of delivery service selected .

If the order was paid by credit card / PayPal , your order will be dispatched usually the day after the purchase , if the order was paid by bank transfer, the order will be processed on the day following receipt of ' accreditation ( accreditation of the times depend on the banking circuits ) .

Express Delivery Standard : the delivery time once the order processed , ranging from 24/48 hours depending on the region for which surrender is requested . An exception Calabria , Sicily , Sardinia, smaller islands and high mountain areas ( more than 60km away from the motorway network ) , for which the delivery time can be up to about 72 hours from the time of evasion . Fee € 7.90

To help you choose the shipping solution that best suits your needs , you YesEatIs offers various types of services , additional to the fare Express Delivery Standard :

Established Day Delivery : by choosing this service , nearing completion of the order , you can specify the / i / day of the week and times ( morning / afternoon ) in which you wish to receive your order. Cost of Additional Services € 4.00

Delivery by Appointment : If you choose this service , you will be contacted by phone directly from the courier to arrange the date and time of delivery. Cost of Additional Services € 6.00

Saturday Delivery : If you choose this service , you can choose to receive your order on Saturday . Booking Fees Service € 10.00

Proper storage of the product during the journey to your home is essential to be able to leave unchanged the organoleptic and sensory experience you highly satisfactory , it is for this reason that our food and wine , are shipped with packaging carefully prepared , so that do not undergo any change or deterioration during transit.

When necessary, in order to ensure the perfect preservation and integrity of perishable products , we use isothermal packaging for food use in polystyrene, within which insert adequate amount of dry ice ( with technology dryice ) . In this way the cold chain will remain unchanged for the duration of the trip from our warehouse to your home. The envelope containing the dry ice gel , it can be reused once placed in the freezer.

Many of our products are all handmade , there may be a reason for this variability is not controllable weight of some products. Especially in cutting products , it is not possible to indicate in the product the exact weight of the product you will receive. In the product information sheet , you'll find an approximate weight that will not deviate much from the weight of the product you will receive.

In order to avoid the stock in the warehouses of the couriers of the purchased products , we suggest that you request delivery to an address where someone is present during business hours . The courier will require a signature upon delivery, if no one is not found at the address indicated , the products will be placed in storage at the warehouse of the carrier in the area and you will be left a notice in the mail box . In this case, you can contact the carrier directly and accordarti for a new delivery from next day.

When ordering, you can indicate your home address , but also that of a relative, a friend or one of your workplace. It ' really important that you indicate an address where someone is present to receive the goods.

To facilitate the fulfillment and delivery of goods, we recommend that you always enter the field provided your mobile phone number so we can contact you easily for any information related to the order .

The goods are delivered " ex-stock salesman." This clause inserted in the contract of sale, indicates that by the time the goods leave the seller's warehouse , all costs relating to the carriage of the goods, as well as their associated risks borne by the buyer.

Faults and Defects in Delivery:

At the time of delivery of the products , in case you encounter some anomalies ( damaged package , open neck and neck bruised , wet neck , neck destroyed , crushed neck , etc ...) we invite you to accept the package from the shipper with reserve Control state the reason for the waybill .

This will allow us to solve the problem more easily , requiring compensation for damage to the courier .

Once you have accepted the package with reserve Control, write us an e -mail to describing what happened and , if possible, attach photos of the neck anomalies.

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