Customer care - F.A.Q.
Common Questions: How can I register? On the website's homepage of www.yeseatis.com, clicking on the button "record" (in the middle of the site navigation bar of the navigation bar), you will be taken to the registration form.
Here you can choose to register conveniently via Facebook just click on the OK button in the window which opens automatically.
(NOTE : with this methods the email address used to register on the site Yeseatis will be the one previously used while recording from your Facebook profile).
In this way You will not be prompted for a password, as your identity would be already verified by the association with your Facebook account. It is recommended to use this method of registration on the site Yeseatis since it is the most convenient, fast and safe . Alternatively you can fill the fields related to your personal data (name, surname and shipping / billing address), choosing an email address as your username and password.
Giving Your agreement to the processing of Your personal data and clicking on the confirmation button, Your registration will be completed.
How to place an order? The moment you find one or more products you want to buy , log into the product details, clicking on the button "BUY ". In a while it will be possible to look over all the detailed information of the selected product .
If requested You can also specify the quality of the desired product and add it to your shopping cart by clicking on the "BUY" button below the product price.
A message will confirm that your product has been added to your shopping cart.
To complete your order, You only have to click on "Go to Cart" to visualize the list of the products You selected. You will be shown the prices of the products and any shipping costs, shipping method and type of payment (please select the one you want to use) and then confirm with the "CONFIRM" button. Your order that will be immediately processed by Yeseatis. How canI check my order basket? Your selected products are placed into your shopping cart which you can consult at any time by clicking on the CART button in the navigation menu at the top of the site. Of course, you can at any time add or edit the cart until your purchase confirmation. How long does it takes to process my order? The confirmation of receipt of your order is sent to the email address indicated with which you registered on the Yeseatis website.
Orders received and paid before 15:00 are prepared and entrusted to the courier by the evening of the same day, while orders received after 15:00 are prepared and entrusted to the courier the following day. Which are the payment methods? The methods of payment accepted are :
1 ) Payment by credit cards (VISA , MasterCard, Postepay, AURA and AMERICAN EXPRESS)
2) Payment via PAYPAL ( if you have a paypal account you can pay simply by entering your email address and password associated with your account PAYPAL )
3 ) Bank Transfer (selecting this payment method, you will find the bank details to process the payment), be sure to include in the payment details your order number.
Choosing the methond of bank transfer, we will have to wait for the normal banking times for the crediting of your payment, independent of our will. What are the shipping times and costs? Deliveries in Italy are made within 1-2 working days after taking delivery of the carrier, excluding the islands where deliveries will be made within 2-3 working days.
For more information check also the "Delivery " section. You can also send parcels abroad? Of course yes! It is possible to make shipments abroad. Moreover in our " Shipping section" are available more insights pertaining to European countries or outside the EC .
In case special requests for shipments abroad, you can also contact us in advance by sending a contact request in the " Contact Us" area. What happens if the courier can not find anyone at the time of delivery? The carrier performs the first delivery without prior notice and within the time specified in shipping time .
In case of absence of the client, the second and third delivery attempt by the courier are charged to Yeseatis .
If the first delivery isn't successful , due to the absence of the customer in the place indicated as destination of the goods , the courier will leave a note with phone numbers to contact You directly and plan when to schedule a new delivery, according to your needs . What should I do if a delivered package arrives with wrong or broken products? You can accept the package indicating on the delivery document the "control reserve", and thus activate the return modalities that are contained and described in the "terms and conditions" area.